Pointr Support Centre

Getting Started

We are dedicated to providing you with the assistance you need to make the most out of Pointr technologies. You will find helpful resources, answers to frequently asked questions, and ways to get in touch with our support team for the following products:

Pointr Mobile SDK (iOS/Android)
Pointr Web SDK
Pointr Cloud CMS
Pointr Rest API
Pointr Map Scale®
Pointr Express™
Pointr Deep Analytics

Before you start, we suggest our clients and partners to register Pointr Docs, the knowledge base for developer documentation, pre-sales content, deployment guides, case studies and more… If you have any questions on how to create an account, please follow our registration guideline.

Frequently Asked Questions (FAQs)

Got any questions about our products? Browse through our extensive list of frequently asked questions on Pointr Docs to find instant answers to common queries. Our FAQs cover a wide range of topics and will address most of your concerns.

Contact Us

Found a bug or experiencing technical issues with Pointr products? If you need further technical assistance, report a bug or have a specific question that is not covered in our FAQs, please reach out to Pointr Support Team. We are always here to help you!

Product Feedback

Pointr product roadmap is heavily shaped by the feedback we get from the people who know Pointr best - “YOU”! If you have any product feedback you would like to share with us, please don’t hesitate to send us an email!

App Updates and Release Notes

Stay up-to-date with the latest app updates, new features, and bug fixes. Our release notes provide detailed information about new versions and improvements. Make sure you are running the latest version of our apps!

User Guides and Documentation

Need detailed instructions on how to integrate with Pointr products? Check out our user guides and documentation, which offer in-depth information and tips to maximize your experience with us!

Enterprise Support Services

From sales, integration support and troubleshooting services to map and content updates, Pointr provides support at scale using a unique set of strategies and tools.

We offer two support plans for our clients:

Standard Support

Priority Support

Standard Support is included with all enterprise licenses, covering knowledge base access with comprehensive FAQ and remote support services.

Dedicated PoC and client support email group
Support is available during regular business hours
Remote software and hardware troubleshooting
Standard software integration program

Priority Support provides a comprehensive set of resources to enable your organization to avoid downtime and expedite the value of your investment through accelerated response times.

Dedicated PoC and client support email group
7x24 support for Critical and High incidents
Remote software troubleshooting
Remote and on-site hardware troubleshooting
Priority software integration program

Go to Terms of Service to learn more about Pointr policies and procedures.